Eduardo
9/10
Canada 🇨🇦
Estadia agradável e com clima familiar.
Pros: The hotel was fantastic and fully met my request for nearby, ground-floor rooms for my elderly parents. Our room had two queen beds, exactly as requested. The hotel restaurant offers a very good breakfast, lunch, and dinner at fair prices. We also appreciated the convenience of the bar attached to the hotel, where we could order food to take to our room outside of regular meal hours. The pool and hot tub were at the ideal temperature and very clean.
Cons: I would like to kindly share a couple of suggestions that I believe could further improve the guest experience. First, it would be wonderful to have a simpler breakfast option at a more accessible cost, ideally included in the daily room rate. I believe this would be very well received by many guests and add great value to the stay. Additionally, I noticed that there were dogs inside the pool area and freely walking around the hotel, including large dogs and dogs on leashes near the pool. I truly love pets, however, for hygiene and safety reasons, I believe the pool area should remain pet-free, and dogs in common areas should always be on a leash and limited to appropriate spaces. Thank you for taking this feedback into consideration. It is shared with the intention of contributing positively to the overall guest experience. Kind regards,
Elaineeeee
9/10
Canada 🇨🇦
I would come back if I could!
Pros: The photos do not do this place justice. It feels like an encapsulated tropical resort. I had to replace my phone the day after we left, so no pictures to upload until I can get the photos off my old phone. This place was hosting an event. We took a peak, and just based on the way it looked, I wouldn't recommend against renting it for events. The room we had was really nice.
Cons: The mattress was awful. We could feel every spring.
Christel
9/10
Canada 🇨🇦
Unexpected great find in Vernon
Pros: Loved the atrium with pool and jacuzzi. Nice that there are bar and food services right there as well. The staff were all friendly and helpful. The room was spacious with patio doors that opened to the atrium which made it feel very tropical. Breakfast was delicious and our server was wonderful.
Cons: Better supervision around the pool area. Our breakfast was disrupted by a family who let their 2 children run around shrieking and yelling, jumping in and out of the pool.
Arlit
10/10
Canada 🇨🇦
Pros: The people that working are really good.. the room is beautiful and clean.. the hotel itself its beautiful, the concept is.exceptional.. location is in the center.. the pool it is really clean..
Jennifer
9/10
Canada 🇨🇦
Great local place for a tropical escape!
Pros: Marty was amazing, and set up our room with special treats to help celebrate our big birthday, really appreciated 👍
Cons: Booking.com sent a notification after we checked in, advertising the room at a cheaper price that day.
Hiu
10/10
Canada 🇨🇦
Perfect stay and will come back again!
Pros: The Room is very clean and comfortable; location is great; and the price is unbeatable!
Cons: The pool is a bit crowded on holiday but it is still good. Too bad the water level of the river is low and I cannot see a running river