Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG

EDMONTON WEEKEND GET AWAY

Pros: I liked the overall cleanliness and the staff were professional

Cons: One of the elevators broke down which made traffic in and out hard to navigate as people were checking out. Also the parking was not very great as their were no spots available in the underground parking most nights.

Nice hotel, parking was terrible.

Pros: The room was nice, very large and clean. The staff was very friendly and welcoming.

Cons: Parking was a bit of a nightmare. We didn't have the most wonderful neighbours, which was no fault of the hotel but did damper our stay a bit.

Good to stay

Pros: Great free breakfast, great facilities, comfy bed, great size of room. Close to WEM, Walmart and plaza with food.

Cons: The wifi is unstable, shower water is hard to adjust to the right temperature.

Hotel great, booking.com not great

Pros: The staff was very helpful and courteous when booking.com messed up our reservation

Cons: Booking.com had messed up our reservation and had to stay on hold for 20 min waiting for help

First time in any Holiday inn, the breakfast was amazing and was restocked immediately

Pros: Arriving at the property we were met with a very polite and helpful staff at the reception Mikee, she was full of smiles and had answers to all questions asked

Cons: Would suggest water fountains or complimentary bottles of water

Great for a pre or post flight

Pros: Great for a pre or post flight. Very clean and comfortable. Only a 30 minute drive to the airport. We had a great night's sleep. Good selection of breakfast items.

Cons: Disposable cups, cultulary and plates at breakfast seemed like a huge waste and not environmentally friendly.

Perfect Catch Up Place

Pros: Beautiful hotel from the minute you step into the lobby, to the hallway and up the elevator to our rooms. Vibrant Colors of doors and the furnishings all around is just pleasing to the eye. My sister was travelling back from NZ and she lives in Frog Lake (3hr drive from Edmonton). My daughter's team was travelling for Volleyball from BC Canada. We decided to book 2 rooms to meet, catch up and recuperate before she drives home while we stay for our games that weekend. The beds were very comfortable, the indoor pool was great and the Continental breakfast was excellent with lots of options. It was the perfect place gearing up for the Nationals Volleyball Tournament for girls in the U15 Division. It was the perfect place for our mini reunion and catch up. Location is perfect with the shopping centre nearby, Walmart is just behind the hotel, and Timmy's etc. Staff were very friendly and we enjoyed our stay very much. We'll definitely be back!!

Convenient, modern and welcoming hotel

Pros: We had a family suite and the room was large enough to accommodate the 5 of us very well. Had an extra sitting area that was a sofa bed. Could have also fit in an extra bed with no problem. Lots of power outlets that were easy to access. The bathroom had a shower as well as bathtub. Breakfast was good, with a number of options to choose from. Plenty of parking as well as underground for extra safety. Pool area was nice and had lots of towels available. Getting to west Edmonton mall was straightforward and only about 10 minutes away.

Cons: Sadly the hot tub jets were not working the days we were there.

Pros: Continental breakfast was awesome. Staff were always pleasant and very helpful.

Good short stay

Pros: Hotel itself was lovely, very comfortable and clean. Facilities good. Staff very friendly and the breakfast was OK. Walmart was 10 minutes walk. Nearest bus stop is 20 mins (approx.) walk away. Edmonton shopping Mall 40 mins (approx.) walk.

Cons: No bus stop nearby.