Rimrock Banff

Brilliant stay, brilliant staff, brilliant hotel

Pros: The location, staff and services were great. The view sells it. The hotel kindly upgraded our room free of charge as we were getting married, a gorgeous touch!

Cons: Rooms need updating but I know this is getting done

Wonderful and friendly staff make this hotel special.

Pros: The location was amazing as was the breakfast, although have a big appetite.

Cons: The rooms and pool area need updating but that is being started this year

Wonderful stay at the Rimrock Hotel!

Pros: We had an amazing experience at the Rimrock. The hotel is beautiful, with elegant decor and very comfortable beds — I loved the quality of the sheets. The bathroom was great, and the shower products and body lotion were excellent. Thank you for that detail!. Service at the front desk was outstanding: friendly, professional, and helpful. It’s always a pleasure to come back. Highly recommended!

Staying at the Rimrock was a special getaway for our 40th wedding anniversary.

Pros: We received a room upgrade and a lovely gift of champagne, chocolate covered strawberries, a small chocolate cake for two and a bar of chocolate shaped like the Rocky Mountains. It was very special. We enjoyed a very relaxing spa/massage experience and enjoyed the close proximity of the hot springs.

Cons: We had the steak at the Primrose restaurant and my husband specifically asked for a well done steak, absolutely no pink and was assured it would be so. He ended up sending the steak back to the kitchens as it was definitely pink on the inside. Riley our waiter was great and very apologetic even though it was not his fault.

Pros: Great view from balcony, good service and great dining experiences

Cons: The swimming pool was a zoo in the evenings with children running and jumping into the water. Great for families but not so everyone else.

Brilliant hospitality, awesome views, Amazing … although needs an update

Pros: Incredible views Away from Banff but close Amazing hospitality

Cons: Rooms very dated - but the view was incredible

Lovely place to stay over Christmas!

Pros: The upgrade for our honeymoon was such a nice touch! Amazing location, service and food. Such an incredible place. The spa is also very good!

Cons: It was all great

Fabulous Hotel in Fabulous Banff

Pros: Getting a great room with amazing views. Such a wonderful hotel in a fabulous location. Intend to return. The spa facilities are good

Some issues but an enjoyable stay at the Rimrock

Pros: Great location and room view of Mount Rundle Short walk to the Banff Gondola Excellent lobby bar and Primrose Restaurant dinner and breakfasts were excellent Staff were brilliant, particularly in the lobby bar Free public bus to town centre was very reliable.

Cons: Room was quite dated but I understand the hotel is in the process of a major makeover. Beds were fine, however. Arrived at 6.30pm and the room wasn’t ready. The room price seemed to be grossly excessive for what you got but that appears to be the norm if you want to stay in Banff. Hard to understand given it’s hardly remote.

Wonderful stay.

Pros: Comfortable beds and rooms were just the right temperature . We paid for valet parking and found the service to be exceptional.